FREQUENTLY ASKED QUESTIONS
Here you will find the most frequently asked questions about our online store. If you don’t find what you’re looking for or if your question is not related to online shopping, please feel free to contact us.
Delivery is only available within mainland France via road freight. The delivery time is approximately 3 to 4 business days once the order has been shipped. The carrier will contact you beforehand to schedule a delivery appointment. Our wines are shipped on shrink-wrapped pallets.
We usually work with two road haulage companies that we know well and trust. Therefore, it is not possible for the customer to choose one in particular.
On our online store, our 75cl bottles are sold only in cases of 6. It is not possible to mix and match a case with different wines.
Magnums, however, can be sold individually.
Payments can be made by credit card, bank transfer, or check. When placing your order, please select your preferred payment method. For bank transfers and checks, the order will not be shipped until the funds have been received.
On the “Your Cart” and “Confirm Your Order” pages, you’ll find a gray box that says “Do you have a promo code?”. Click the link and enter your code; remember to apply it. Your cart will then update with the discount.
Didn’t find the answer to your question? Don’t hesitate to contact us.